Refund policy

We want you to pay only for something you're happy with.

7-day money back

Not for you? Ask within 7 days of your first payment for a plan and we refund it in full. Once per person.

Yearly plans

Full refund if you ask within 14 days of paying.

Charged twice, or paid but no plan

Always fixed or refunded in full — just tell us.

Renewals

Cancel any time — PayPal on the payment page or in PayPal, Telegram Stars in /premium. Your plan keeps running until the end of the period already paid. Bank transfers never renew by themselves. If a renewal went through by mistake, tell us within 48 hours and, if you haven't used the plan since, we refund it.

Top-ups

Refunded within 7 days if you haven't used them.

If the service is down

If Smartlation doesn't work for more than 24 hours in a row, we add the lost days to your plan, or refund them if you prefer.

How the money comes back

Bank transfers go back to the account they came from within 7 business days. PayPal and cards go back through PayPal. Telegram Stars go back to your Telegram balance.

How to ask

Send /paysupport to the bot, or email office@benkawgroup.com with your LINE or Telegram name (or your id from /myid) and the payment date. We answer within 2 business days. We may decline repeated refund requests or refunds after heavy use. This policy doesn't limit your rights under Thai consumer law.

Smartlation is a service of Flex Shell CO., LTD. (Benkaw Group), Thailand, tax ID 0205567036912. Last updated 2 October 2026.

Made in Thailand by Benkaw Group.