Support

Need help? Email office@benkawgroup.com — we usually answer within a day (English or Thai). In the bot: /help, and /paysupport for anything about payments.

Common questions

How do I start on LINE?
Add Smartlation as a friend (LINE ID @627vekrr) and send any message — it's translated. Use the menu at the bottom of the chat for help, plans, the free trial and your language. To translate a group, invite Smartlation to the group; it translates every message there.

How do I start on Telegram?
Open @SmartlationBot and press Start. To translate a group, add the bot to the group and make it an admin. To translate in any chat, type @SmartlationBot and your message.

How do I pay?
On the payment page: log in with LINE or Telegram and pay by bank transfer to Kasikorn Bank (KBank) (send the slip) or PayPal / card. In Telegram you can also send /premium and pay with Telegram Stars.

Does my plan work on both LINE and Telegram?
A plan is for the app you log in with on the payment page — log in with LINE for Smartlation on LINE, with Telegram for @SmartlationBot. Using both? Email us and we'll help.

I paid but my plan didn't start.
Send /paysupport to the bot (on Telegram tap “🙋 I paid but didn't get my plan”), or email us with the slip — we check it by hand, usually within the day.

How do I upgrade?
Just buy the higher plan. It starts right away; the days left on your old plan wait and continue after it.

How do I cancel?
Bank transfers don't renew, so there's nothing to cancel. PayPal: cancel on the payment page or in PayPal. Telegram Stars: send /premium and tap “Cancel Stars renewal”. Your plan stays until the end of the period you paid for.

Refunds?
See the refund policy.

How do I delete my data?
Send /deletemydata to the bot. To delete only what the assistant saved from one Telegram group: /assistant → the group → Delete.

Smartlation is a service of Flex Shell CO., LTD. (Benkaw Group), Thailand, tax ID 0205567036912. Last updated 2 October 2026.

Made in Thailand by Benkaw Group.